Return and refund policy
At Soto Tzitzit, each order is custom-made specifically for you. Due to the personalised nature of our products, we do not offer refunds. However, we are committed to ensuring your satisfaction. If there are any issues with your order, please get in touch, and we will do our best to assist you.
Eligibility for Exchanges:
- While we do not accept returns, if you wish to exchange an item, please contact us, and we will do our best to accommodate your request.
Exchange Process:
- To request an exchange, please reach out via our "Contact Us" page.
- We will work with you to find the best possible solution based on stock availability and the nature of your request.
Issues with Your Order
Damaged or Incorrect Items:
- If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of receiving it.
- We will assess the issue and provide an appropriate resolution, which may include a replacement or repair.
Getting in Touch:
- For any concerns, please reach out to our customer service team through our "Contact Us" page.
- We are here to help and will work with you to resolve any issues as smoothly as possible.
Thank you for choosing Soto Tzitzit!